Grounding Official
300 Bewertungen
4.14/5.00
DH
vor 8 Monaten
"Over 30 years ago"
Over 30 years ago, a friend told us about the need for grounding. Walking around, enough, barefoot in the grass has not been an option for us. I was excited to see these sheets advertised. I'm sure they will be beneficial. Dyrine was very helpful re: some questions I had about placing my order.
Antwort des Inhabers
Dear Valued Customer, It's wonderful to hear that you've been aware of the benefits of grounding for over 30 years! We're glad that our sheets provide an alternative solution for those who can't always connect with the earth barefoot. Thank you for your kind words about Dyrine and the help you received during your ordering process. We appreciate your trust in Grounding Official and hope you enjoy all the benefits our sheets offer. Best regards, Grounding Official
Steve from Canada
vor 8 Monaten
"Grounding sheets are awesome!…"
The sheets have made a big difference in both the quality of my sleep, and reduction of nighttime bathroom trips! My wifes' massage therapist noticed a big difference in Inflammation!! Thank you!!
Antwort des Inhabers
Dear Steve, We're delighted to hear about the positive changes you've experienced since using our grounding sheets! It's amazing to know that both your sleep quality has improved and inflammation has reduced, as noted by your wife's massage therapist. We truly appreciate your feedback and are thrilled that our products have made such a difference for you and your wife. Thank you for choosing Grounding Official and for sharing your experience. Best regards, Grounding Official
marsha drennan
vor 8 Monaten
"Top notch Customer Service"
The customer service at Grounding Official is top notch. I have been communicating with them regarding 2 different matters and they have gone above and beyond my expectations and have been very accommodating. Many thanks to Franco for all your help, you have been amazing.
Antwort des Inhabers
Dear Marsha, We truly appreciate you taking the time to share your experience with Grounding Official. Our team, particularly Franco, is dedicated to ensuring the satisfaction of every customer. It warms our hearts to know that our commitment to top-notch customer service is recognized and appreciated. Your kind words are not only a testament to our team's dedication but also serve as motivation for us to continue delivering exceptional service. Thank you for placing your trust in us and for highlighting the efforts of Franco. We'll ensure your feedback is shared with him and the entire team. We're here to assist you anytime and look forward to serving you again in the future. Best regards, Grounding Official
Jennifer Cooper Sims
vor 8 Monaten
"Where'd they go?"
I ordered sheets on August 23, 2023. Order 74200. The money was promptly taken from my account. I haven't received the sheets yet despite the 5-7 day delivery guarantee. Shop said it was delivered yesterday 9/4/23. I didn't get the normal texts or emails saying my order has been shipped. There is also an international fee that was charged, about $1.35. I'm wondering if this company is legit. I emailed customer service twice but haven't received any response.
Antwort des Inhabers
Dear Jennifer, We apologize for the inconvenience and confusion you have experienced with your order. We acknowledge that you've sent us two emails; the first one was answered within 24 hours, and we received the second one today. Regarding the international fee, we offer free shipping, so we're not aware about any extra charge you have mentioned. We want to assure you that we are a legitimate company, having served proudly over 15,000 satisfied customers worldwide. We use a dual carrier system for shipping our products internationally from Germany. This involves using our local courier for the first leg of the trip, and our shipping partners take over after the product clears customs in the destination country. While unexpected delays can sometimes occur, we apologize for any inconvenience this may have caused. Regarding the status of your order, we see it as currently in transit. Your tracking number is 4204884692612927005859000004421204. Contrary to the information you received about the package being delivered, we can confirm that it is still on the way. Given that we did not meet your expectations for shipping time, we have decided to issue you a refund. When the product arrives, please keep it as a gift of good faith from us. We appreciate your understanding and thank you for bringing this issue to our attention. Best regards, Grounding Official
Doreen
vor 8 Monaten
"I have back and knee pain"
I have back and knee pain, my other half has the same plus he does not sleep well. My daughter saw these and ordered a sheet for our bed. I was so looking forward to trying it, I put it on the bed as soon as I got it. Unfortunately, after using it for several months, neither of us feel any different. Plus as another reviewer said, even though I wash the sheet as per the directions, the feel is very rough and it does not fit my mattress well, the pockets are not deep enough. I am able to get them on but have to re-adjust them every day. I'm sorry to say, these sheets did not seem to do anything for either of us.
Antwort des Inhabers
Dear Doreen, We're genuinely sorry to hear that you and your partner haven't experienced the benefits you were hoping for with our grounding sheets. Grounding can have different effects on different people and sometimes, despite best intentions, it may not be the solution for everyone's ailments. Your feedback regarding the texture and fit of the sheets is valuable to us. We strive to improve our products based on customer input, so thank you for sharing your experience. We are continuously working to offer a wider range of sizes and fits to suit all types of mattresses. Please feel free to reach out to our customer service team if you would like to discuss your experience further or explore alternative solutions. Your satisfaction is our priority. Best regards, Grounding Official
BB
vor 8 Monaten
"Outstanding customer service"
Outstanding customer service! Would recommend to anyone.
Antwort des Inhabers
Dear Valued Customer, Thank you so much for your glowing review! We're thrilled to hear that you've had such a great experience with our customer service. Our team strives to provide the best support possible, and it's wonderful to know we've met that mark with you. We truly appreciate your recommendation. Best regards, Grounding Official
Kara Hanson Lessons
vor 8 Monaten
"This business is amazing"
This business is amazing. The customer service was terrific. I gave this item the grounding sheet as a gift and my dad LOVES it. He suffers from back pain and it seems to be helping! Thank you so much grounding official.
Antwort des Inhabers
Dear Kara, We're absolutely delighted to hear that the grounding sheet has made a positive difference for your dad! It's wonderful to know that it seems to be helping with his back pain. We strive to offer top-notch products backed by excellent customer service, so your kind words are incredibly validating. Thank you for choosing to gift our grounding sheet and for taking the time to share this lovely review. We're grateful for customers like you! Best regards, Grounding Official
Barb Cage
vor 8 Monaten
"Shipping $39 for$140 order?"
Liked the sheets and pillowcase.
Do not know if they are better than from other companies; however, I wanted some friends to try them, so I contacted them to order 4 pillowcases.
They made a big deal that it would be a manual order. Okayyyyy, is that really that hard to do?
Cost was $35 each for a total of $140. Shipping $29.00.
$29.00! Are you kidding?!?
Think not. Later gator.
Edit: After reading the company’s response basically justifying the $29 shipping charge for 4 pillow cases costing $140, I will choose another company that has more integrity and fair pricing.
Update: A few days after their response above, they emailed me that shipping was now included on orders over $100. Haven’t checked back to see if true.
Increased to 3 stars until I can ck.
Antwort des Inhabers
Dear Barb, Thank you for sharing your thoughts on your recent experience with us. We're delighted to hear that you're enjoying the sheets and pillowcases you ordered. Your satisfaction means a lot to us. We apologize for any inconvenience caused by the shipping costs and the manual order process. Please rest assured that we're actively exploring ways to enhance the efficiency of our manual order process and to offer more reasonable shipping fees, all while maintaining the quality of our service. It's important to note that our products are shipped from Germany, which can influence the shipping prices. Nonetheless, we are committed to finding ways to improve your overall experience with us. We value your feedback and will use it to continue refining our processes. Thank you once again for your support, and we look forward to the opportunity to serve you better in the future. Best regards, Grounding Official
Theresa Taylor
vor 8 Monaten
"Great Customer Service!"
Great Customer Service!
Rod- he provide all information I wanted to know, and it helped me to clear my confusion.
Antwort des Inhabers
Dear Theresa, Thank you for sharing your positive experience with us. We're delighted to hear that Rod was able to provide you with the information you needed and clarify any confusion you had. Our team is committed to offering top-notch customer service, and it's wonderful to know we met that mark with you. Best regards, Grounding Official
Robyn Winter-Blick
vor 8 Monaten
"The immediate communication from…"
The immediate communication from grounding official made the purchase easy. Especially the personal service from Vanessa who was willing to reassure me of their universal distribution of the grounding sheet. I find the Integrity of this company above reproach and I thank them for their generosity.
Antwort des Inhabers
Dear Robyn, We truly appreciate your kind words. It's heartening to hear that Vanessa and our team were able to make your purchase experience a smooth one. Our goal is to provide excellent customer service and high-quality products to our customers around the globe. Thank you for recognizing our efforts and for placing your trust in us. Best regards, Grounding OfficialGrounding Official
Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.Kontakt
support@groundingofficial.com
+49-(800) 181-5728