Grounding Official
300 Bewertungen
4.14/5.00
Tonya L'Bert
vor 8 Monaten
"Future purchases loadingâŠâŠâŠ"
Great customer service. My sheet and pillow cases arrived on time. The set up process was quick and easy. Vanessa, the customer service representative, was knowledgeable and helpful. After using the sheet for only a few days, I have been experiencing more restful sleep.
Antwort des Inhabers
Dear Tonya, Thank you for your kind words and for choosing our grounding sheet and pillowcases. We're delighted to hear that you had a positive experience with our customer service team and found the setup process to be quick and easy. We're especially thrilled to hear that you've already noticed more restful sleep after just a few days of using the sheet. Quality sleep is essential for overall well-being, and we're pleased to have played a part in improving your sleep quality. If you ever have more questions or need further assistance, please feel free to reach out. We're here to help and support you on your grounding journey. Best regards, Grounding Official
Debra Meryl Weisberg Walker
vor 8 Monaten
"The worst customer service ever"
I have sent again an email this evening. I was charged $112.00 for one set and $223.99 for two others which I did not order. There should have been two king size sets not three. Visa reference numbers are: 2091 and 2793 on September 4th.
Antwort des Inhabers
Dear Debra, We sincerely apologize for the inconvenience you've experienced in trying to reach us. We take customer service very seriously and it's disheartening to hear that you've had trouble getting in touch with us. We conducted a thorough search using the information provided, and we couldn't locate any messages or records associated with your name. This is indeed unusual as our customer support team works diligently to respond to all inquiries 24/7. We would like to assist you with your concerns and ensure they are addressed. To do so, please provide us with more details about your inquiry, including any order or reference numbers, so we can investigate this matter further and provide you with the assistance you need. Once again, we apologize for any frustration this has caused and look forward to resolving this issue for you as quickly as possible. Best regards, Grounding Official
Kelly Carter
vor 8 Monaten
"Excellent Customer Service!!"
When I was contacted about my product satisfaction, I responded that I hadnât recâd the product yet. There was immediate follow up and resolution. I received my product the next day. Excellent and responsive customer service!! Thank you!
Antwort des Inhabers
Dear Kelly, Thank you for taking the time to share your recent experience with us. We're delighted to hear that our customer service team could promptly address your concerns and ensure your satisfaction. We understand that timely and efficient service is crucial, and we're committed to providing just that to all our valued customers. It's fantastic to hear that you received your product the very next day after contacting us. Your feedback motivates us to continuously improve and deliver the best possible service. If you have any more questions, feedback, or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, Grounding Official
Stacey K
vor 8 Monaten
"No correspondence, payment taken no products?!"
I have heard such great things. I ordered several sets of sheets and I have had no correspondence or tracking number but my visa has been charged. Iâm hoping I didnât get dooped here but thinking I might have to call fraud on visa as itâs possible itâs just an internet scam. Willing to change this review should I ever receive help and or my products
Antwort des Inhabers
Dear Stacey, We sincerely apologize for any concerns or inconveniences you've experienced regarding your order. We want to assure you that we take these matters seriously and are committed to resolving them. Our shipping team initially flagged your order due to insufficient address details, but we promptly reached out to you to confirm and gather the necessary information. Your order has been processed, and you should have received your order confirmation and tracking number from us. If you have any further questions or require additional assistance, please don't hesitate to contact us. We value your business and are here to ensure you have a positive experience with our products. Thank you for choosing our grounding sheets, and we hope you'll enjoy the benefits they provide. Best regards, Grounding Official
Deborah Robinson
vor 8 Monaten
"Brilliant CS + Product"
Grounding Official company has proven to be both excellent with their Customer Service and Product. Delivery is a little slow but shortly after ones order is place you are given tracking information to follow. I first contact them via Email re: a set of questions and the response was within 24 hours. Again being a little more confused my next set of questions were promptly answered satisfactorily.
Antwort des Inhabers
Dear Deborah, Thank you for taking the time to share your experience with us. We're delighted to hear that you found our customer service to be excellent and that your questions were promptly addressed to your satisfaction. Regarding the delivery time, we appreciate your feedback. We do our best to provide accurate estimated delivery times, and we understand the importance of timely delivery for our customers. Your support and feedback are valuable to us, and we're here to assist you with any further inquiries or assistance you may need. Best regards, Grounding Official
Debby Siegel
vor 8 Monaten
"Unfortunately my home's electricalâŠ"
Unfortunately my home's electrical system isn't grounded correctly so I was unable to use the sheets in my home, but this company refunded me right away and handled it with excellent customer service.
Antwort des Inhabers
Dear Debby, We're sorry to hear that your home's electrical system wasn't compatible with the grounding sheets, but we appreciate your understanding of the situation. While we strive to ensure our products work for as many customers as possible, we understand that not all homes may have the necessary grounding infrastructure in place. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us. Thank you for giving our product a try, and we appreciate your feedback. Best regards, Grounding Official
Jon Norman
vor 8 Monaten
"Excellent to deal with"
Excellent to deal with, extremely easy to order and considering it arrived from overseas, I was pleased with the delivery time! The sheets themselves are very comfortable and after a few weeks I have already noticed my skin looking and feeling better! I've recommended to my friends and all my family and I know they'll be placing their orders soon - thank you for this amazing product!
Antwort des Inhabers
Dear Jon, Thank you for taking the time to share your experience with our grounding sheets. We're delighted to hear that you found our ordering process easy and that you were pleased with the delivery time, especially considering the overseas shipment. It's fantastic to know that you're enjoying the comfort of our sheets and that you've already noticed improvements in your skin's appearance and feel. We appreciate your kind words and your referrals to friends and family. Your support means a lot to us. If you or your friends and family have any questions or need further assistance, please feel free to reach out. We're here to ensure you continue to enjoy the benefits of our product. Best regards, Grounding Official
Jill Chmieleski
vor 8 Monaten
"GREATLY improved sleep quality"
In the past 15 years I've tried everything to help me sleep. The Grounding Official sheet is ABSOLUTELY the only product that has made a difference. I fall asleep faster and stay asleep longer. I just ordered a second sheet for my son because he slept on the sheet one night and noticed a positive difference as well. Worth every penny!!
Antwort des Inhabers
Dear Jill, Thank you for sharing your experience with us. We're delighted to hear that our Grounding Official sheet has made a significant difference in your sleep quality. Quality sleep is invaluable, and we're thrilled that our product has helped you fall asleep faster and stay asleep longer. It's also wonderful to hear that your son experienced a positive difference after just one night of using the sheet. We hope he continues to enjoy the benefits of grounding. We truly appreciate your kind words and your trust in our product. If you ever have any more insights or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to support you on your grounding journey. Best regards, Grounding Official
Monique Ruchkall
vor 8 Monaten
"My cat prefers the grounding sheet"
Since having my grounding sheets my cat only wants to sleep on the sheet directly so he must feel a difference where before he preferred on-top of all the covers, as well I find I have a deeper sleep.
Antwort des Inhabers
Dear Monique, Thank you for sharing your experience with us. It's delightful to hear that your cat has also found comfort on your grounding sheet and prefers sleeping directly on it. Animals often have an intuitive sense about such things, and it's fascinating to see your cat's preference change. We're also pleased to learn that you're experiencing deeper sleep since using the grounding sheets. Quality sleep is essential for overall well-being, and we're glad our product is contributing positively to your rest. If you ever have more insights or if there's anything else you'd like to share, please feel free to reach out. We're here to support you and your cat on your grounding journey. Best regards, Grounding Official
Joch
vor 8 Monaten
"Great customer service and support"
Great customer service and support, itâs been a couple weeks now so yes I can say they are making a difference in my sleeping and also Iâm able to sleep on my side,
Antwort des Inhabers
Dear Joch, Thank you for taking the time to share your experience with us. We're thrilled to hear that you're satisfied with our customer service and support. Your comfort and well-being are our top priorities. It's also wonderful to learn that the sheets have already started making a difference in your sleeping patterns and that you can now sleep on your side more comfortably. We believe in the benefits of grounding, and it's heartening to see it positively impact your sleep. If you ever have more feedback to share or need further assistance, please don't hesitate to reach out. We're here to help and support you on your grounding journey. Warm regards, Grounding OfficialGrounding Official
Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.Kontakt
support@groundingofficial.com
+49-(800) 181-5728