Grounding Official
300 Bewertungen
4.14/5.00
Paulina
vor 5 Monaten
"SCAM ALERT- they do not make…"
SCAM ALERT- they do not make shipments!!
I got info 'parcel delivered', but nothing was delivered, no info from any courier!
Antwort des Inhabers
Dear Paulina, We understand your concern regarding your order. We sincerely apologize for any inconvenience you have experienced. Here's some information and steps you can take to resolve this: Parcel Delivery Status: Your order was marked as delivered on 11.29.2023, and a tracking number (AT142283800CN) was provided. Check with Neighbors: Sometimes, postal workers accidentally place packages in neighboring mailboxes. We recommend checking with your neighbors to see if the package was delivered to them by mistake. Wait for Next Mail Delivery: Occasionally, there can be delays in updating delivery statuses. We suggest waiting until the next mail delivery day, as the package might still be en route and could be delivered the following day. Contact Local Post Office: If you have not received your package after waiting for an additional day, please contact your local post office. They can provide more information about the delivery status and location of your package. File a Claim: You can also file a claim regarding your order with your neighborhood post office. Please note that once a package leaves our facility, we have limited control over its handling and delivery. Additionally, we want to inform you that we have already processed a refund for your order. If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help and ensure you have a positive shopping experience with us. Best regards, Grounding Official
Adan Von
vor 5 Monaten
"SCAM ALLERT!!"
SCAM ALLERT!!
This company is knowingly selling a product that doesn't work, we tested it with our meters and it doesnt ground. But they will tell you it does we ordered one sheet set to try order #77901 then they upsold us on a second set, we only received one set, they said sorry were low on stock we’ll send the second set soon as possible. weeks went by I enquired got ignored, sent multiple measages emails texts finally called customer service (LD charges) customer service was rude and arrogant they said I never paid for the second set thats why i never recieved I wanted to show them my screenshot of the funds clearing my bank they said they cant do that, I said Im taking them to court and making bad reviews. But once we realized (Thank God) that the first set doesnt do what its supposed to do, we dont even want ANY. Instead were taking them to court because they are a SCAM. And they will pay for court fees too this has to stop people are being ripped off thinking they are grounding when they are not. BUYER BEWARE!!!!!
Antwort des Inhabers
Dear Adan, We appreciate your feedback, although we are sorry to hear about your experience. We take all customer concerns seriously, and we want to address your points: 1. Grounding Effectiveness: Our grounding sheets are designed to work when properly connected to a grounded outlet. The effectiveness can vary depending on multiple factors, including the electrical wiring in your home. We recommend checking your outlet's grounding and following the setup instructions carefully. 2. Second Set Order: We do offer upsells with discounts, but we never force anyone to make additional purchases. The decision to buy the second sheet was entirely yours. Our records indicate that the second set was not charged to your account due to insufficient funds, which is why it was not shipped. 3. Customer Service: We aim to provide excellent customer service to all our customers. After reviewing our communication logs, we found no evidence of our customer service representatives being rude or arrogant. Our team responded to all of your inquiries within 24 hours. We are sorry if our responses did not meet your expectations, and we appreciate your feedback in this regard. We understand your concerns and are willing to work with you to address them. If you believe you received a defective product, please reach out to us, and we will assist you in troubleshooting or replacing the item if needed. Thank you for bringing these issues to our attention, and we hope to resolve them to your satisfaction. Best regards, Grounding Official
Adam A
vor 5 Monaten
"15% of reviews are 1 star!"
DO NOT BUY
Sheets are tough and uncomfortable, make no noticeable difference in sleep quality or overall health.
Even worse…?
RETURN SHIPPING IS TO GERMANY!
I’m shaking my head…unbelievable.
Antwort des Inhabers
Dear Adam, We appreciate your feedback, and we're sorry to hear that our grounding sheets didn't meet your expectations. We understand that comfort is essential for a good night's sleep, and we apologize if you found the sheets uncomfortable. Regarding returns, we understand that shipping to Germany can be inconvenient and costly. We are actively working on solutions to make the return process smoother for our customers. We take customer feedback seriously and continually strive to improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Grounding Official
Emily M
vor 5 Monaten
"Great customer service."
Great customer service.
Dyrine was great in getting an answer to my queries and I'm really looking forward to getting my sheets in now due to Dyrine's help
Antwort des Inhabers
Dear Emily, Thank you for taking the time to share your positive experience with our customer service, and specifically with Dyrine. We're delighted to hear that Dyrine provided you with excellent assistance and helped address your queries. Your sheets are on their way, and we hope you'll enjoy the benefits of grounding once you receive and start using them. If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to ensure your grounding experience is a positive and fulfilling one. Best regards, Grounding Official
Consumer Name
vor 5 Monaten
"I am really enjoying the sheets"
I am really enjoying the sheets. I am sleeping better. I am waking up feeling more energy. I am sure other health benefits are happening because of the way I feel.
Antwort des Inhabers
Dear valued Customer, Thank you for taking the time to share your positive experience with our grounding sheets. We are delighted to hear that you're enjoying better sleep and experiencing increased energy levels since using our product. We take pride in providing high-quality grounding sheets and exceptional customer service. Your feedback fuels our commitment to delivering products that make a positive impact on our customers' lives. We truly appreciate your support and look forward to serving you in the future. If you ever have more feedback or questions, please don't hesitate to reach out to us. Best regards, Grounding Official
MGWeadon
vor 5 Monaten
"Great Customer Service"
I have been very happy from ordering to receiving my sheet and pillowcase. Upon receiving my items I washed them and was excited to get them on my bed. I had questions with the connecting. I emailed and Joseph emailed back right away. I was very impressed with the quick response. After sleeping one night a pain I always have in my shoulder was better. I cannot wait to see improvements over a period of time. Very happy with my purchase.
Antwort des Inhabers
Dear Valued Customer, Thank you for sharing your positive experience with our grounding sheets and pillowcase. We're thrilled to hear that you've been satisfied with your entire journey, from ordering to receiving and using our products. It's fantastic to know that you've already noticed an improvement in the pain you've been experiencing in your shoulder after just one night of using our grounding sheet. We're confident that over time, you'll continue to experience even more benefits from grounding. Should you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you on your grounding journey. Wishing you many more restful nights and improved well-being! Best regards, Grounding Official
Tom M
vor 5 Monaten
"Great company"
Just started using my sheets and am really happy with them. The customer service is amazing. I get an immediate response to all my emails regardless of the day or time. Great company to work with.
Antwort des Inhabers
Dear Tom, Thank you for sharing your positive experience with us. We're delighted to hear that you're happy with your grounding sheets and that you've found our customer service to be exceptional. Providing timely and helpful assistance is a priority for us, and we're glad to know that you've received immediate responses to your emails. Your satisfaction is important to us, and we're here to assist you whenever you need it. If you have any more questions or if there's anything else we can do for you, please don't hesitate to reach out. We appreciate your support and hope you continue to enjoy the benefits of our products. Best regards, Grounding Official
Anna Kemeny
vor 5 Monaten
"Excellent customer service!"
I have not yet received the grounding sheet (another review about that later) but I did have a number of questions prior to purchase and I was extremely impressed by the speed, the quality of information and the professionalism evident in each communication. It’s rare to find a company that responds within a few hours. A huge thank you to all staff who were so helpful: Joseph, Dyrine, Franco and Laurie.
Antwort des Inhabers
Dear Anna, We sincerely appreciate your feedback and the time you took to share your experience. It's wonderful to hear that you found our team's responses speedy, informative, and professional. Providing excellent customer service is a top priority for us, and we're thrilled to know that Joseph, Dyrine, Franco, and Laurie were able to assist you effectively. Your trust and satisfaction are of the utmost importance to us, and we're here to support you every step of the way. If you ever have more questions or need assistance in the future, please do not hesitate to reach out. We're committed to ensuring your experience with Grounding Official is exceptional. Thank you once again for choosing our products and for your kind words. Best regards, Grounding Official
Jim Martinez
vor 5 Monaten
"The customer service is the best…"
The customer service is the best anywhere. Any situation that isn’t right, they make sure that it becomes right! George and Dyrine are always prompt and thoughtful. Almost as if good friends are taking care of something for you. Thank you both!
Antwort des Inhabers
Dear Jim, Thank you so much for your wonderful feedback! We truly appreciate your kind words about our customer service team, particularly George and Dyrine. It's our utmost priority to ensure that our customers have a positive experience and that any concerns or issues are promptly addressed. We're delighted to hear that it feels like good friends are taking care of things for you. Building a strong and supportive relationship with our customers is something we value immensely. If you ever have more questions, need assistance, or want to share your experiences, please feel free to reach out. We're here to help, just like good friends should be! Best regards, Grounding Official
Tina
vor 5 Monaten
"Excellent products!"
excellent product and even better customer service. I highly recommend grounding official products. They really work!
Antwort des Inhabers
Dear Tina, Thank you so much for your kind words and for recommending Grounding Official products. We're delighted to hear that you're pleased with our products and that you've experienced their benefits. Providing excellent customer service and high-quality products is our top priority, and it's rewarding to know that you've had a positive experience with us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, Grounding OfficialGrounding Official
Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.Kontakt
support@groundingofficial.com
+49-(800) 181-5728