"I just placed my order"

I just placed my order. After it went through I realised that I forgot to apply my 10% discount code. So I emailed and instantly got a reply from Laurice, who has refunded 10% of my total.
Great service, can't wait for my order to arrive.
Cheers
G.

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Antwort des Inhabers

Dear Valued Customer, Thank you for sharing your experience with us, and we appreciate your feedback. We're delighted to hear that you received excellent service from Laurice, and we're pleased that we could assist you with your discount. Your satisfaction is important to us, and we hope you enjoy your order when it arrives. If you ever have more questions or require further assistance, please feel free to reach out. We're here to help. Best regards, Grounding Official

"The product(sheets) were uncomfortable and did not fit!!"

The product(sheets) were uncomfortable scratchy not soft didn't feel like a very high thread count!! the sheets did not fit our mattress the pockets were not deep enough !! The shipping takes unusually long because of customs !! I was told by one customer service rep they would refund my money just return the sheets but failed to tell me they don't pay for return shipping!! The company is well aware of the return shipping cost !! so I spoke to another cs rep and she said they may just let me keep the sheets because the return shipping is too high and they don't send return labels !! That did not happen!! Another CS REP OFFERED 50% REFUND (WHICH I SHOULD HAVE ACCEPTED AT THE TIME !!) But I felt I shouldn't have to pay for return shipping or for sheets that don't fit and are not comfortable !! so I asked for a full refund and they send me a return shipping label. They said several times they would get back to me but didn't so contacted again !! they never answered the phone when I called so I left messages every time and was not called back every time !! They decided not to take care of my customer needs !! I don't trust these people/company so I decided not to spend more money on return shipping on a poor product that I can't use and take a chance they will not refund my money because of repacking incorrectly or shipping problem or restock fee ETC.!! THE CUSTOMER SERVICE IS VERY POOR AND MISLEADING!!

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Antwort des Inhabers

Dear Scot, We want to express our sincere gratitude for taking the time to provide us with your detailed feedback. Your insights are instrumental in helping us improve our products and services. We are genuinely sorry to hear that the comfort of our sheet did not meet your expectations, and we deeply apologize for any inconvenience this may have caused. Your comfort and satisfaction are of utmost importance to us, and we are actively working on enhancing the comfort of our products. We understand your concerns about the return process and the challenges you faced when attempting to contact our customer service team. We are actively exploring better solutions for product returns to ensure a smoother experience for our customers. We also take your feedback about our phone support seriously and are committed to addressing this issue promptly to enhance our customer service. Once again, we apologize for any frustration you've experienced, and we genuinely appreciate your patience and understanding. Your feedback is invaluable to us as we continue to strive for excellence in serving our customers. If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you. Best regards, Grounding Official

"Order 86719"

UPDATE: I finally received my sheets. It took a MONTH. So there is that, but I did get them and they are great.

Order 86719.
UPDATE Nov 3 - Finally see movement. It appears my sheets are in the US as of early this morning Nov 3rd. I am getting hopeful. I will keep you updated once i receive them.

I ordered on 10/6
Today is 10/26 and I still don't see movement on my sheets. Website says received on Oct 11th. I keep trying to be hopeful/positive. But it looks like I have been scammed. I will reach out again today. If I get my sheets I will come back and edit. Until then, DON'T DO IT!!

Order 86719:
"Merchant Order Receipt Notification, USPS Awaiting Item -> USPS is awaiting your item, as the merchant has received the order at 1:27 am on October 11, 2023 in . This does not indicate receipt by the USPS or the actual mailing date.
2023-10-11 00:27:00"

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Antwort des Inhabers

Dear Kelly, Thank you for reaching out to us, and we apologize for the delay in your order. We appreciate your patience and understand your concerns. Your order is indeed in transit, and we'd like to provide you with more information regarding its status. Our shipments are sent internationally from Germany using a dual courier system. The initial part of the journey is managed by one courier, and once it reaches your destination country, you will begin to receive more detailed updates from the second courier. Please note that the absence of immediate tracking updates doesn't indicate that the product hasn't been shipped; it's simply part of our shipping process. Additionally, our shipments are subject to customs clearance procedures, which can introduce further delays. To keep you informed, here is your tracking number: 4207514092612927005859000006185135. You can use this number to monitor the progress of your shipment. We understand that waiting for your order can be frustrating, and we genuinely value your business. Please be assured that we are diligently monitoring your shipment and are available to assist with any questions or concerns you may have. Should you require further assistance or have additional inquiries, please do not hesitate to contact us. Your satisfaction is our priority, and we are committed to ensuring your order reaches you promptly. Best regards, Grounding Official

"Grounding sheet gives pain relief!"

This quality product has helped alleviate chronic pain issues, it really works! It has been such a blessing to my husband and I. We will always sleep grounded!

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Antwort des Inhabers

Dear Beverly, We are immensely grateful for your positive feedback! Hearing about your and your husband’s experience with our grounding sheet brings us immense joy. Our utmost priority is to help our customers achieve a greater sense of well-being and comfort, and we are thrilled to learn that our product has contributed to alleviating your chronic pain issues. Thank you for choosing Grounding Official, and for allowing us to be a part of your journey towards enhanced comfort and relief. Stories like yours inspire and motivate us to continuously provide quality products that make a positive impact. Feel free to share more about your grounding journey; we love hearing about our customers' experiences. If there is anything else you would like to share or inquire about, please do not hesitate to reach out. Best regards, Grounding Official

"Got rid of the aches in my hips and…"

Got rid of the aches in my hips and lower back, and my sleep quality has improved, as I wake up with a better energy than before. The tingling sensation is something to get used to, but knowing it’s the grounding working for me makes it what lolls me into sleep.

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Antwort des Inhabers

Dear Marie-Claude, We're thrilled to hear that your experience with our grounding sheet has had such positive effects on your sleep and overall well-being. It's not uncommon to experience a tingling sensation at first as your body adjusts to grounding, and we're glad to hear that you're adapting and finding it beneficial. Improved sleep quality and relief from aches in your hips and lower back are fantastic outcomes, and we hope these benefits continue to enhance your daily life. If you have any more questions or need further assistance, please don't hesitate to reach out. Best regards, Grounding Official

"Best bed sheets ever!"

Absolutely love this company! I’ll never use another set of bedsheets again!!! The grounding energy is absolutely amazing while I’m sleeping

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Antwort des Inhabers

Dear Nathaniel, Thank you for your kind words and enthusiastic endorsement of our grounding bed sheets! We're thrilled to hear that you're experiencing the amazing benefits of grounding energy while you sleep. It's wonderful to know that you're so satisfied with our products. If you ever have more feedback or questions, feel free to reach out. We're here to help and support your journey towards better sleep and well-being. Best regards, Grounding Official

"LACK OF FULL TRANSPARENCY..."

Unfortunately, I’ve had to learn a very expensive lesson with this company.

I placed my order on August 30, 2023 (76151) but didn’t receive it until September 15! So much for the 5–7-day express delivery guaranteed. That was my first disappointment, however I chose to look the other way because I was excited to try my new bed sheet in hopes that it would bring me some much-needed relief.

On September 16, I received a text message from George, owner of Grounding Official, to personally reach out and ask how I liked my recent order. I responded back to him and let him know just how uncomfortable I found the sheet to be. It was very scratchy on my skin, and I found that it caused a weird sensation in my legs, kind of like static electricity. Needless to say, I didn’t get much sleep that night, but I did tell him that I could try it again for another night to see if it was just a coincidence.
On September 18, he responded back to me apologizing for the inconvenience that it had caused but reassured me that it was totally normal that some people have different reactions, but they should subside within a week or two. He then recommended shortening my exposure to it to only a half-hour to one hour during the day and gradually increase my exposure over a week or two to allow my body to adjust. So, I responded back and told him I would follow his recommendations so that I could give it an honest trial. After 3 weeks of following his suggestions, I just couldn’t stand it any longer. I washed it as per their instructions and returned it to the original box it came in.

On October 17, I sent another text and explained the continual discomfort and requested instructions on how I could return the item for a refund. That’s when I got the big surprise. Expecting to receive the return mailing label, what I got was an address in GERMANY!!! Are you kidding me?!?! We (the buyer) are responsible for the return shipping even though it is NOT mentioned on their website, AT ALL! Can you imagine the cost from Canada back to Germany, PLUS the additional cost of TRACKING that is also requested!!

It is truly unfair that this company neglects to inform any potential customers of this fact. Had I known, I never would have taken the chance on purchasing this sheet. Since Covid, the cost of everything has gone up substantially and I don’t have money to throw away (I only receive a small disability pension). I will never trust this company again and will advise everyone I know against purchasing anything from them. “100% Money Back Guaranteed! We believe our products are some of the best in the world. To back this up, we provide all customers with a 90-day RISK-FREE warranty. We understand buying items online can sometimes be a daunting task and want you to feel certain that there is ZERO risk.” This statement is from their website. ZERO risk?! So misleading! It only acts as BAIT to reassure people to take a chance, but in fact it’s a TRAP!!! Don’t buy from this company, they have a total disregard for potential customers.

That being said, they need to update their return policy to reflect that returns must be sent back to Germany at the buyer’s expense. FULL TRANSPARENCY!! Anything less is being deceptive & dishonest and is just not acceptable.

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Antwort des Inhabers

Dear Betty, Thank you for taking the time to provide detailed feedback on your recent experience with Grounding Official. We sincerely regret the inconveniences you've encountered, and we are here to address each of your concerns. Delivery Time: We apologize for the delay in delivering your order. We always aim for timely delivery, and we understand how crucial it is for our customers. We are currently working on refining our logistics to ensure that the timelines we commit to are met consistently. Product Comfort: It is vital for us that our customers not only receive the benefits of grounding but also have a comfortable experience. We appreciate your feedback on the sheet's texture and the sensation you felt. This will be passed on to our product development team for review and potential improvement. Communication: Our intention in reaching out personally is to ensure customer satisfaction and provide any needed guidance. We genuinely hope that our suggestions come across as helpful, not prescriptive. We are grateful for your patience in giving the product a chance despite initial discomfort. Return Policy and Shipping: We understand your frustration concerning the return shipping process. We strive to provide clarity on all our policies, and we recognize there is room for improvement in this area. We are reviewing our return policies to ensure they are more transparent and customer-friendly. We will take immediate steps to make this information more prominent and clear on our website. 100% Money-Back Guarantee: Our goal with this policy is to provide assurance to our customers, never to mislead. We apologize if it felt otherwise. We'll be revisiting our wording to ensure there's no ambiguity. Once again, thank you for your feedback. It drives us to continually improve and offer better services to our valued customers like you. Best regards, Grounding Official

"Buyer beware"

Buyer beware, you must return the sheets to GERMANY if they don't work out. The shipping cost is more than what you paid for the sheets. What a joke!

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Antwort des Inhabers

Dear Tonya, We're truly sorry to hear about your experience with our return process. We understand that returning items internationally can be costly and may not always be convenient. While we do offer free shipping for the initial purchase, we do not offer free return shipping. Our return address is in Germany because our products are shipped from Germany. We want to ensure that our customers are aware of this before making a purchase. We appreciate your feedback, and we want you to know that we are actively looking for better ways to deal with international shipping fees to provide a more seamless experience for our valued customers. If you have any further concerns or if there's anything we can assist you with, please feel free to contact our customer support team. We're here to help and continuously improve our services. Best regards, Grounding Official

"Amazing results!"

Two factors that I absolutely want to convey! I was skeptical about another “ fix” regarding pain relief waking me up throughout the night. I’ve lived with hip pain for years and have tried so many different approaches to help me sleep better to no avail. I was willing to try one more approach after reading about grounding. Within a 10 day period, my hip pain disappeared! I’ve not been woken up from hip pain since sleeping on the single sheet ( 2 1/2 months!).
Another thing I want to share is the amazing customer service I’ve received!!! There was some discrepancy regarding my order that I didn’t catch until 2 months later. Grounding Official responded to my inquiries immediately, always in a very positive manner! In the end, they listened and adjusted my account in my favor. They didn’t have to do this but they did! (I accidentally ordered double). I highly recommend this company!!

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Antwort des Inhabers

Dear Joanne, Thank you so much for taking the time to share your experience with our grounding sheet. We truly value your feedback and are delighted to hear about the positive impact it has had on your sleep and hip pain. It's completely understandable to approach new solutions with skepticism, especially when dealing with persistent issues like hip pain. We are thrilled that within just a 10-day period of using our grounding sheet, your hip pain disappeared, allowing you to enjoy restful sleep for the past 2 1/2 months. This is indeed a remarkable improvement, and we're grateful that our product has made a positive difference in your life. Additionally, we greatly appreciate your kind words about our customer service. Providing excellent support to our customers is a top priority for us, and we're pleased to know that your inquiries were addressed promptly and positively. If you have any more feedback or if there's anything else we can assist you with, please do not hesitate to reach out. We are here to help and ensure that you continue to have a wonderful experience with our products. Once again, thank you for choosing Grounding Official. We look forward to continuing to serve you. Best regards, Grounding Official

"BEWARE need to ship return to GERMANY!"

I ordered the sheets thinking it was a company with US operations as they list a US toll free number. 2 weeks later I still didn’t get my order. Contacted customer service who said items are shipped from Germany so takes a while. 3 weeks later I finally get my order. I did not like it and thought the US California based company Earthing’s mattress products were much more effective.

Contacted the company for return. They provide me with an address in GERMANY!! The return shipping will be more than the actual product.

Feel totally defrauded by this company that is suppose to be doing good!!

I asked since they use a freight forwarding company in the US if I could ship it there instead since they are presenting themself as having a US presence. No response.

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Antwort des Inhabers

Dear Jasmine, We're sincerely sorry to hear about your experience, and we understand your frustration. We want to clarify a few points to address your concerns: Shipping Location: Our main facility is located in Germany, and we are transparent about this on our website. While we do serve US customers, the majority of our products are shipped from Germany to ensure quality control and authenticity. We apologize if this wasn't clear enough when you made your purchase. Return Process: We understand that returning products internationally can be costly and inconvenient. We're working to improve our return process and make it more accessible for our customers. We appreciate your feedback on this matter. Communication: We apologize if you didn't receive a response regarding the possibility of shipping the return to a US address. Our customer support team is committed to addressing all inquiries promptly, and we will investigate what happened in your case. Your feedback is valuable to us, and we take it seriously. We are continuously working to enhance our services and ensure a positive experience for our customers. We'll review your case to see how we can assist you further. If you have any more concerns or questions, please don't hesitate to contact us, and we'll do our best to assist you. Best regards, Grounding Official