Grounding Official
300 Bewertungen
4.14/5.00
TS
vor 5 Monaten
"These sheets are terrible!!! Do not buy!"
These sheets are terrible. Didnât fit and I have to return to GERMANY! Costs more than the sheets, tough, do not fit and have an odd smell . Waste of money. Should have just stuck with Amazon and a more reputable company.
Antwort des Inhabers
Dear Valued Customer, We're sorry to hear that you're not satisfied with your purchase, and we apologize for any inconvenience you've experienced. We understand your concerns, and we'd like to address them: Fit: We offer different sheet sizes to accommodate various bed dimensions. It's possible that there may have been a sizing issue, and we're here to help you find the right fit. Please contact our customer support, and we'll assist you with the return process. Return Shipping: We understand that international returns can be costly and time-consuming. We're actively working to improve our return process to make it more convenient for our customers. We appreciate your feedback in this regard. Odor: This is typical of many new products and will dissipate over time. You can also try washing the sheets, which helps to remove any residual scent. We value your feedback, and we're constantly striving to improve our products and services. If you choose to give us another chance or have any further questions, please don't hesitate to reach out. Your satisfaction is important to us. Best regards, Grounding Official
Wendy JirĂłn Will
vor 5 Monaten
"Where have you been all of my aching life?"
From the first night, the difference was AMAZING! I don't wake up with lower back or leg pain since I've started sleeping on the mat! Everyone should own one!!!! oh my goodness! I even wake up with more energy. No more grogginess or painful feet as I first put my feet on the ground! Iâve suffered from plantar fasciitis on and off and lower back pain. I might buy one for my parents for Christmas because I know that they could benefit from grounding sheets immensely!
P.S. Since I received the sheets, George has been very attentive and has personally messaged my phone. Iâve asked him questions and heâs responded! They have HUMANS that actually work with you vs a company that only has computers that respond.
Antwort des Inhabers
Dear Wendy, Thank you for your enthusiastic feedback! We're absolutely thrilled to hear that our grounding products have made such a positive difference in your life. It's wonderful to know that you're experiencing relief from lower back and leg pain, as well as increased energy. We truly appreciate your kind words and your trust in our products. Our team takes pride in providing personal and attentive customer service, and George is delighted to assist you with any questions or concerns you may have. If you decide to get grounding sheets for your parents as a Christmas gift, we hope they'll also experience the benefits of grounding. If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help! Best regards, Grounding Official
Lesley Hinderliter Hawkins
vor 5 Monaten
"Immediate and impactful results"
My husband and I saw immediate results in quality of sleep- sleeping deeper and waking much less frequently. I believe it has helped with my restless legs and hot flashes! We have experienced a significant reduction in tension in our neck and shoulders. I also had a torn rotator cuff that was having trouble healing and it greatly improved within days. When we lie down for bed, thereâs a new sense of calm and comfort. It truly feels like youâre doing something great for your body. I highly recommend and have purchased several now for those I love! Support is also great - (specifically Dyrine, CS)
Antwort des Inhabers
Dear Lesley, Thank you for sharing your incredible experience with our grounding products! We're thrilled to hear that you and your husband have noticed such immediate and impactful results. Better sleep, reduced nighttime awakenings, relief from restless legs, and hot flashes are all remarkable benefits. It's also wonderful to hear that the tension in your neck and shoulders has lessened and your healing process improved. We appreciate your kind words about our customer support, especially Dyrine. Your recommendation means a lot to us, and we're grateful for your support in helping your loved ones experience the benefits of grounding too. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best regards, Grounding Official
Fu Liang Tan
vor 5 Monaten
"Prompt and detailed reply to enquiryâŠ"
Prompt and detailed reply to enquiry made
Antwort des Inhabers
Dear Fu, Thank you for your positive feedback regarding our prompt and detailed responses to your inquiries. We take pride in providing excellent customer service and are pleased to hear that you've had a positive experience with us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help. Best regards, Grounding Official
Barb
vor 6 Monaten
"Being Grounded is Great! We have been sleeping on our groundingâŠ"
We have been sleeping on our grounding sheets and pillowcases for about two weeks now. My husband and I have really noticed the increase in sleep for sure! Even if woken up during the night, I go right back to slumber. These things are amazing! Also, our dogs bury under the covers and get their grounding as well! Thank you for this amazing product!
Antwort des Inhabers
Dear Barb, We're delighted to hear about the positive impact our grounding sheets and pillowcases have had on your sleep quality. It's fantastic that you and your husband are experiencing deeper, more restful sleep. And how wonderful that even your dogs are benefiting from the grounding experience! Thank you for choosing our product, and if you ever have more feedback or questions, please feel free to reach out. We appreciate your support. Best regards, Grounding Official
Janet Hardy
vor 6 Monaten
"Delighted with these sheets"
I have only just started to use grounding sheets (last 2months). I started sleeping deeper immediately and find I wake up less achy since I have arthritis! When I was confused about how to set up my second set, Vanessa, got back to me and clarified everything! Itâs so important to have attentive customer service! Highly recommend these grounding sheets!
Antwort des Inhabers
Dear Janet, Thank you for sharing your positive experience with our grounding sheets. We're thrilled to hear that you've noticed improvements in your sleep and comfort, especially in managing arthritis-related discomfort. We strive to provide excellent customer service, and we're delighted that Vanessa was able to assist you effectively. Your recommendation means a lot to us, and we appreciate your support as a valued customer. If you ever have more questions or need further assistance, please don't hesitate to reach out. Best regards, Grounding Official
Linda E.
vor 6 Monaten
"Absolute game changer..."
Absolute game changer. I'm in my sixties. In 2 nights, my aches and pains are all but gone, I'm sleeping much better and deeper, and even notice positive changes in my skin. I was doubtful about this purchase, but so happy I took the chance. This is the real deal.
Antwort des Inhabers
Dear Linda, Thank you for sharing your fantastic experience with our grounding product. We're delighted to hear that it has been an absolute game changer for you, helping with your aches and pains, improving your sleep, and even benefiting your skin. Your feedback is a testament to the positive effects of grounding, and we're thrilled that you gave it a chance and found it to be the real deal. If you ever have more insights or questions to share or if there's anything else we can assist you with, please feel free to reach out. We're here to support you on your grounding journey. Thank you for choosing Grounding Official, and we wish you continued wellness and rejuvenating sleep. Best regards, Grounding Official
Yuliya Mikhnevich
vor 6 Monaten
"Great customer service"
Great customer service! After receiving my order I had a question and emailed the support and to my surprise I got an email back within 10 minutes with my question answered. Joseph was really helpful. The only thing I would say that may be on the website it should say international shipping takes up to 3 weeks to receive the package. Thatâs the only thing that I would suggest. It says 5-7 business days and it might be true for Europe but for United States it looks like it takes longer understandably so. Great product, grounding is a real thing and yes we can all try and ground outside but letâs be honest it doesnât happen often. Thank you for your great product!
Antwort des Inhabers
Dear Yuliya, Thank you for sharing your positive experience with our customer service team and for your valuable feedback. We're delighted to hear that Joseph was able to assist you promptly. Regarding shipping times, your suggestion is appreciated. We understand that international shipping, especially to the United States, can take a bit longer due to customs and other factors. We will certainly take this into consideration and see how we can improve the transparency of shipping time estimates on our website to better serve our customers. We're thrilled to have you as a satisfied customer and to hear that you're enjoying the benefits of grounding with our product. Should you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing Grounding Official, and we wish you continued enjoyment of your grounding products. Best regards, Grounding Official
Rhonda Vander Zwaag
vor 6 Monaten
"Waiting to receive yet, above average customer support"
I havenât gotten the sheets yet but I believe they should be shipped soon. Iâve interacted with the customer service team a few time and theyâre patient and quick to reply.
I am still waiting to actually receive some sort of order confirmation. Order went through, but havenât gotten an email or text receipt or confirmation. They said 2-3 days after order that should get that, and Iâm through day 3 and still havenât. This is really the only reason for the 4 stars is that I canât seem to get even a receipt for my order.
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Update to review after reply;
As you can see from my initial review I never got a text confirmation due to the email address not being provided. I knew I had not provided an email address - per the site instructions it said I could provide email OR cell, so I only provided my cell, anticipating Iâd get a text . That never arrived. Iâve emailed the company a few times and while their responses are prompt and thorough, they seem reluctant to email me that receipt after Iâve told them multiple times that Iâve not gotten that text. Just kind of disappointed in this process.
Antwort des Inhabers
Dear Rhonda, Thank you for getting in touch and providing your feedback. We sincerely apologize for any inconvenience regarding the order confirmation email. It appears that during the checkout process, no email address was provided, which is why you did not receive an order confirmation via email. We appreciate your understanding and want to assure you that your order is indeed on its way. Your order number is #97285, and it is currently in transit. We recommend checking your SMS messages, as in cases where no email is provided, we send order confirmations via SMS to the phone number provided during checkout. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to our customer support team. They are available to assist you. Thank you for choosing Grounding Official, and we look forward to delivering the benefits of our products to you once your order arrives. Best regards, Grounding Official
Julie
vor 6 Monaten
"Bad Shiiping information"
I ordered from this company with express shipping 5-7 days. After order is placed you get a pop up saying that delivery comes from Germany. Finding out that 5-7 days means to ship out of Germany. It actually takes at least
3 weeks minimum to receive but probably longer. I ask company to post the real shipping times and not wait til order is placed to then give a pop up of shipping. That should be stayed up front before ordering.
But I got no legitimate response to that.
Antwort des Inhabers
Dear Julie, Thank you for sharing your feedback and concerns regarding our shipping process. We genuinely apologize for any inconvenience you experienced and appreciate your valuable input. Our aim is to provide accurate and transparent information to our customers. We understand that clear communication is vital, especially when it comes to shipping times. While we do mention that delivery originates from Germany, we acknowledge that there may be room for improvement in clarifying the expected shipping duration upfront. Currently, our shipping time is estimated to be 5-7 business days after the order has been processed. However, shipping internationally from Germany can sometimes lead to unforeseen delays due to courier processes and customs clearance in the destination country. Please know that we are actively exploring opportunities to enhance our shipping process, working closely with our partners to minimize any potential delays, and striving to provide a smoother and more efficient experience for our valued customers like you. Your feedback is invaluable in helping us make improvements, and we sincerely appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please do not hesitate to contact our customer support team. Thank you for choosing Grounding Official, and we look forward to serving you even better in the future. Best regards, Grounding OfficialGrounding Official
Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.Kontakt
support@groundingofficial.com
+49-(800) 181-5728