"You’ll Sleep better & feel much better when you wake up!"

Hello George. Just received our latest order of your Grounding Sheet & pillow case. My wife & I have ordered several sheets from your company over the past year. We are so pleased with your products. We can attest to the fact that we are sleeping much better than we ever have and have experienced less bothersome aches & pains when we get up in the morning. We truly believe in grounding and have had firsthand experience with the positive results from it. We have given sheets & pillowcases to our family members as gifts and have spread the word about the effectiveness of using your grounding products. I realize there are other grounding products out there but find yours to be the most satisfactory and affordable.
Additionally, you and your staff, (particularly Dyrine) have kept in touch when we have placed orders to make certain that we are 100% satisfied with our ordering and receipt of product.
Keep up the great workmanship & customer service.

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"Do NOT Order from here."

Website does not indicate that you should not use with a CPAP machine. Returns are to Germany or Estonia and shipping on you! All communication is unanswered except one canned email.

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Antwort des Inhabers

Dear Valued Customer, Thank you for reaching out with your concerns. We are here to address your issues regarding the use of our products with a CPAP machine and our customer service. Firstly, about using our grounding sheets with a CPAP machine, we want to clarify that there is no definitive restriction against using them together. However, we always recommend consulting with a healthcare provider to ensure safety when combining our products with any medical devices. While our grounding sheets are designed to be safe and should not interfere with a CPAP machine, individual circumstances can vary. It's worth noting that we have many satisfied customers who successfully use CPAP machines along with our grounding sheets without any issues. We are proud of our customer service and take your feedback seriously. We aim to respond to all customer emails within 24 hours and are committed to improving our response times and the thoroughness of our replies. We acknowledge that the cost of international returns can be a concern and are actively seeking more efficient and cost-effective solutions for our customers globally. Your satisfaction and well-being are very important to us. If you need further assistance or have any more specific concerns, please do not hesitate to contact us. Best regards, Grounding Official

"Did I get drop shipped??"

I ordered this on Dec 2 expecting delivery with 5-7 days as advertised. It's still not here and it's the 13. So far this has not been a good experience, and to add salt to the injury, is shipping from Shanghai, China! Not from Germany like everyone talks about. I'll update this when the package arrives and I try it out. Unfortunately no way to upload pictures that I know of.

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Antwort des Inhabers

Dear David, Thank you for your understanding and patience. We want to clarify our shipping process to address your concerns about the delivery time and the shipping origin of your order. While our main facility is located in Germany, to expedite deliveries and manage stock availability more efficiently, we also utilize a warehouse in Shanghai, China. This strategic decision allows us to ensure that our products are readily available and can be shipped quickly to our customers around the globe. Our dedicated team in China adheres to the same rigorous quality control standards established in our German facility, ensuring that every product meets our commitment to excellence, regardless of its shipping origin. We apologize for any inconvenience the delay in delivery may have caused and for not making this aspect of our shipping process clearer at the outset. We understand that timely delivery is important to you, and we are actively working to improve our logistics to provide faster and more transparent shipping services. Please rest assured that we are closely following up on your order to ensure its prompt delivery. If you have any further questions or need additional support, please do not hesitate to contact us. We are committed to ensuring your satisfaction and hope to resolve this matter to your liking. Best regards, Grounding Official

"Outstanding Customer Service"

A big THANK YOU to John in customer service for ensuring that my sheet gets replaced free of charge after I discovered a hole in it by the seam in the corner, within 3-4 weeks of using it. I received their email replies within 24 hours or less and they took care of my issue, no problem. John was particularly helpful in ensuring that I was completely satisfied at my end. As for the sheet I highly recommend it. I was a bit worried my husband would not like it and was pleasantly surprised to learn he prefers it to the other sheets we use, as he finds this one more comfortable to sleep on.

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Antwort des Inhabers

Dear Laura, Thank you so much for taking the time to share your positive experience with our customer service and your satisfaction with the grounding sheet. We are thrilled to hear that John was able to assist you effectively and ensure that your issue with the sheet was resolved promptly and to your satisfaction. Our team is dedicated to providing the best possible service, and it's wonderful to know that we were able to meet your expectations. We're also delighted to hear that both you and your husband are enjoying the comfort and benefits of the grounding sheet. It's always great to receive feedback that our products are not only effective but also preferred for their comfort. Your recommendation means a lot to us, and we're glad that you chose our grounding sheet. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help. Thank you once again for your kind words and for choosing our product. Best regards, Grounding Official

"I am only on my 3rd night sleeping on…"

I am only on my 3rd night sleeping on my sheet but I can already tell a difference in my sleep patterns. I was skeptical but hopeful. So far so good. Customer service is fabulous. I had a question when I received the sheets. They responded within a day. Very helpful. Satisfied customer

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Antwort des Inhabers

Dear Debbie, We're delighted to hear about your positive experience with our grounding sheet and our customer service team! It's wonderful to know that you're already noticing a difference in your sleep patterns after just three nights. Many of our customers share similar experiences of improved sleep, and we're thrilled that you're among them. Your initial skepticism turning into satisfaction is a testament to the potential benefits of grounding, and we're glad that our product is living up to your hopes. It's also great to hear that our customer service team was able to promptly and effectively assist you with your query. We strive to ensure every customer feels supported and valued. Thank you for choosing our grounding sheet and for taking the time to share your experience. If you have any more questions or need further assistance as you continue to use the product, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you. Best regards, Grounding Official

"Fast shipping & excellent packaging &…"

Fast shipping & excellent packaging & amazing follow up from the company ensuring that i received the package & was happy with the product. Highly recommend! 5 stars all the way!

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Antwort des Inhabers

Dear Doug, Thank you so much for your enthusiastic feedback. We're thrilled to hear about your positive experience with our shipping process, packaging, and follow-up service. Fast and reliable shipping is a priority for us, as we understand the excitement and anticipation that comes with receiving a new product. We also take great care in packaging our products to ensure they arrive in perfect condition. Hearing that you're happy with these aspects of our service is truly rewarding. Furthermore, we believe that our relationship with customers doesn't end with the delivery of the product. We're committed to ensuring satisfaction even after you've received your order, and it's wonderful to know that our follow-up service met your expectations. Your recommendation means a lot to us, and we're grateful for customers like you who take the time to share their experiences. If there's anything else you need or any further feedback you'd like to share, please feel free to reach out. Thank you for choosing our product, and we look forward to serving you again in the future. Best regards, Grounding Official

"Return costs more than sheet, and it doesn't work!"

Not only does this sheet do nothing, but their 90 day return policy is a total scam. Yes, you can return it for any reason, but the sheet I bought for $89 cost a cool $130 in shipping to return it to Zittau, Germany. The whole company is a scam, don't waste your time or money.

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Antwort des Inhabers

Dear Valued Customer, Thank you for reaching out and sharing your concerns, both about our return policy and the effectiveness of the grounding sheet. We understand that you feel the sheet did not meet your expectations in terms of its benefits, and we take such feedback seriously. Our grounding products are designed with the aim of providing the benefits of earthing, and we are continuously working to ensure their effectiveness based on current research and customer feedback. However, we also recognize that individual experiences and responses to grounding can vary. We are committed to understanding and addressing such cases where our customers do not experience the expected benefits. Regarding your concerns about the return process, as previously mentioned, while we offer free international shipping, our policy does not cover the cost of return shipping. We acknowledge that this can be a significant expense, especially for international returns, and we are actively seeking more efficient solutions for our customers. We appreciate your honest feedback as it helps us improve our products and services. If you have further questions or require additional assistance, please feel free to contact our customer support team. Best regards, Grounding Official

"I wouldn't even give the one star if I…"

I wouldn't even give the one star if I could. On their website it says that the item can be returned and to simply contact them on how and where to return it. What they don't tell you is that it has to be shipped all the way to GERMANY and you have to cover the cost yourself. There is no mention of the customer having to pay the cost of return on their site or that its going to be returned to the other side of the world.
Not to mention, when I purchased it, it charged me in USD which would suggest that it is coming from the US! Now, not only did I pay a exchange rate from CAD to USD but I also have to spend over $100 to ship it back to GERMANY from CANADA. If they don't get it or it gets delayed past the 90 days, I lose my money. This is false advertising and ABSOLUTELY UNACCEPTABLE!! Had I known this item was being shipped from the other side of the world and not in North America and Id have to bare the cost of return, I would have NEVER risked getting it. Save yourselves the headache and frustration. Pissed, is an understatement of me experience thus far.

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Antwort des Inhabers

Dear Valued Customer, We deeply regret to hear about your dissatisfaction and the inconvenience you've experienced with our product and the return process. We value your feedback and would like to address your concerns. Our aim is always to provide clear and transparent information to our customers, and we apologize if this was not effectively communicated in your case. We understand that the cost of international returns can be significant, and we are sorry for any misunderstanding regarding the return shipping responsibilities. We do our best to make our company's location and policies clear on our website, including the fact that our products are shipped internationally and returns are processed in Germany. However, your experience indicates that we need to review and improve how this information is presented to ensure clarity and prevent any surprises for our customers. We are committed to ensuring our customers' satisfaction and would like to explore ways to resolve this situation for you. Please contact our customer service team so we can discuss a suitable solution. We appreciate your business and want to make sure that your experience with us ultimately leaves you feeling valued and respected. Thank you for bringing this issue to our attention. We are dedicated to learning from this experience and improving our service for all our customers. Best regards, Grounding Official

"I must admit I was a bit skeptical..."

I must admit I was a bit skeptical that these sheets would make a difference. But after 10 days, I can say that my hip pain has been dramatically improved. The pain would wake me several times. I have slept soundly and feel better each morning. I did contact the company twice with a question, and they responded very quickly and professionally. The sheets are very nice and comfortable. Keep an open mind to things that are "new" and you'll be pleasantly surprised at your results!

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Antwort des Inhabers

Dear Nancy, Thank you for sharing your experience with our grounding sheets. We're delighted to hear that you've noticed a significant improvement in your hip pain and overall sleep quality after using them for just 10 days. It's wonderful to know that our product has positively impacted your well-being. We also appreciate your kind words about our customer service. Our team is dedicated to providing prompt and professional support, and it's great to hear that we met your expectations. Your advice to keep an open mind to new things is invaluable, and we're thrilled that you were pleasantly surprised by the results. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our grounding sheets, and we wish you continued comfort and health. Best regards, Grounding Official

"Great service and good quality goods"

Great service and good quality goods! I received my sheets very quick and had a doubt about a socket and they responded quick and in a professional way.

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Antwort des Inhabers

Dear Eva, Thank you for your kind words and for choosing our product! We are delighted to hear that you received your sheets quickly and that our customer service team was able to address your doubts professionally and promptly. If you ever have more questions or need further assistance, please don't hesitate to reach out to us. Your satisfaction is our priority, and we are here to help in any way we can. We hope you enjoy the benefits of grounding with our sheets, and we appreciate your support. Best regards, Grounding Official